Rigloop, a brand of MASKCO, ships PC liquid cooling cases and water cooling parts and accessories across India and internationally. This policy explains our shipping charges, delivery timelines, and what to do if something goes wrong with your order.
Shipping Charges
Within India
We offer free shipping across India on all orders, with no minimum order value.
International
- A flat shipping rate of ₹2,500 applies to international orders.
- Import duties, customs charges, and local taxes are not included and must be paid by the buyer.
- Large items such as the Rigloop Xtreme-X gaming case are available for international shipping on request. Please contact us for a quote.
Local Pickup Details
- We’ll email you (or call) when your order is ready for pickup, usually within [1-2] business days of payment. Please don’t visit before you receive this confirmation.
- Store hours: Monday to Saturday 10.00AM- 5.00PM Sunday-Closed
- Bring your order confirmation (or order number) and a valid photo ID.
- If someone else is collecting your order, they’ll need your order number and a message or email from you authorizing them, along with their own photo ID.
- Please check your items at the store before leaving. Any issue found at the time of pickup can be resolved right away.
- Orders not collected within [7] days may be cancelled, and the amount refunded as per our Return & Refund Policy.
Order Processing Time
Orders are processed within [1-2] business days after payment is confirmed. Orders placed on Sundays or public holidays are processed on the next business day. You’ll receive an email confirmation when your order is placed and another when it ships.
Delivery Time
- India: [3-7] business days after dispatch, depending on your location.
- International: [7-15] business days after dispatch, depending on the destination and customs clearance.
These are estimates. Delays can happen because of courier issues, weather, remote locations, or customs.
Order Tracking
Once your order ships, we’ll email you a tracking number and a link to track it. If you haven’t received tracking details within 3 business days of placing your order, please contact us.
Shipping Address
Please check your shipping address and phone number carefully at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you need to change your address, contact us as soon as possible, before the order is dispatched.
Damaged, Missing, or Wrong Items
Our products are packed carefully, but if your order arrives damaged or incorrect:
- Contact us within [48 hours] of delivery at support@rigloop.in or Phone: +91 9953599550.
- Please record an unboxing video and share photos of the package and the product. This helps us resolve your claim quickly.
- We’ll arrange a replacement or refund as per our Return & Refund Policy.
Delayed or Lost Shipments
If your order hasn’t arrived within 5 days of the estimated delivery date, contact us and we’ll follow up with the courier. If a shipment is confirmed lost, we’ll send a replacement or issue a refund.
Contact Us
MASKCO (Rigloop)
Shop No.1, Municipal Market, Connaught Place Outer Circle, New Delhi, Pin-110001 India
Email: admin@rigloop.in
Phone: +91 99535 99550
Hours: Mon-Sat 10.00AM To 05.00PM