At Rigloop, a brand of MASKCO, we want you to be happy with your purchase. This policy explains when you can return or cancel an order, how refunds work, and how to contact us. It should be read together with our Shipping Policy.
Returns & Replacement Policy
- Customers must report any damaged, defective, or incorrect product within 48 hours of delivery by contacting our support team with clear photos and order details.
- Products may be eligible for replacement only if they are received in a damaged, defective, or non-working condition.
- The product must be returned in its original packaging along with all accessories, manuals, and included components.
- Items showing signs of installation, modification, misuse, physical damage, liquid damage, or tampering will not qualify for return or replacement.
- Consumable items such as thermal paste, coolant liquids, opened adhesives, and similar products are not eligible for return once opened.
Non-Returnable Items
- Custom-made, special-order, imported-on-demand, or clearance-sale products.
- Products damaged due to improper installation, overclocking-related misuse, electrical faults, or customer handling.
- Items returned without original packaging or missing components.
Refund Policy
- Approved refunds are issued to your original payment method within [5-7] business days after we receive and inspect the returned item. Your bank or payment provider may take additional time to show the credit.
- For cancelled prepaid orders, the refund is processed within [5-7] business days of cancellation.
- International shipping charges (₹2,500 flat rate) are non-refundable, except when the return is due to our error or a damaged, defective, or wrong item.
- Import duties, customs charges, and taxes paid in the destination country are not refundable by us.
Order Cancellation
- You can cancel an order before it is dispatched or marked “ready for pickup” by contacting us at [email] or [phone] with your order number.
- Once an order has been dispatched, it can’t be cancelled, but you may be able to return it under the terms below.
- Orders for local pickup that are not collected within [7] days may be cancelled and refunded.
Return Shipping
- For approved cases involving defective, damaged, or incorrect products, Rigloop.in may arrange pickup or reimburse reasonable return shipping charges.
- Customers should not return any product without prior approval from our support team.
Warranty Claims
- Products covered under manufacturer warranty shall be serviced or replaced according to the respective manufacturer’s warranty terms.
- Warranty does not cover physical damage, improper installation, modification, misuse, burn damage, or normal wear and tear.
International Orders
International returns are handled case by case. Please contact us before sending anything back. Return shipping and customs costs for change-of-mind returns are the customer’s responsibility.
Warranty
Our products carry a warranty of 14Days Replacement from the date of purchase against manufacturing defects. Warranty does not cover damage from misuse, improper installation, or modification. For warranty claims, contact Email: support@rigloop.in with your order number and details of the issue.
Grievance Officer
For any complaints about your order or this policy:
Name: Rajan Kumar Tahim
Email: admin@rigloop.in
Phone: +91 99535 99550
We aim to acknowledge complaints within [48 hours] and resolve them within 7 days.
Contact Us
For return, replacement, warranty, or refund requests, please contact our support team:
Email: support@rigloop.in
Website: https://rigloop.in